IT Department OKR Examples
Best OKR Examples for IT DepartmentIT Department OKR Examples
IT is a rapidly evolving industry with rapid innovation. There is a constant need to adapt to new technologies, such as cloud computing and cybersecurity. When OKRs are engaged to a company's main goal, it gives a clear picture of working towards that goal. Let's look at the best IT OKRs examples that you can use in your company to deal with problems and adapt to the digital world.
IT OKRs for Security
- O Secure digital platforms for remote employees
- KR Finish a penetration test before the end of Q1.
- KR Ensure that the organization's current backup solutions are used 100 percent.
- KR Do a competitive analysis report by the end of the second quarter.
- KR Attain 100% uptime at the end of the second quarter.
- O Improve the control and management of the IT security incident response system
- KR Upgrade reporting frequency from 5 to 9 times per quarter from the critical incident response center (CIRC).
- KR Ensure that each end-user gets to attend two training sessions on security breach response per quarter.
- KR Reduce the length of service outages from 4 hours to 1 hour.
- O Improve the data disaster recovery process
- KR Increase the number of data centres in the EU region by twofold.
- KR Reduce the time it takes to backup data from 120 minutes to 30 minutes.
- KR Expand the number of disaster recovery sites from three to five.
- O Develop critical skills and raise awareness about cybersecurity
- KR Increase the number of quarterly cybersecurity awareness training sessions from one to two.
- KR Reduce the number of attempts per employee to access unauthorized web pages from 25 to 10 to improve productivity.
- KR Reduce the percentage of end-users who open phishing emails from 6% to 1%.
- O Enhance protection against antivirus
- KR Increase the percentage of computers with antivirus software installed from 95% to 100%.
- KR Increase the percentage of systems with the most recent antivirus definitions installed from 90% to 98%.
- KR Reduce the number of SSL certificates incorrectly configured from 8 to 1.
- O Enhance the process of incident management
- KR Increase the size of the dedicated incident response team from five to ten members.
- KR Reduce mean time to resolution (MTTR) for severity two incidents from 120 to 90 minutes.
- KR Reduce the number of monthly recurring incidents from 25 to 3. (through KMDB).
- KR Reduce the mean quarterly downtime for security incidents from 40 minutes to 10 minutes.
IT OKRs for Infrastructure
- O Manage network infrastructure in an efficient manner
- KR Enhance performance management of WAN links by reducing the number of WAN bottlenecks from ten to five per quarter.
- KR Reduce the average ticket handling time for an infrastructure service per user from 18hours to 6 hours this quarter.
- KR Reduce the time required to resolve network infrastructure problems from 36 to 10 hours on average.
- O Enhance maintenance and installation of hardware assets
- KR Grow the hardware installation and maintenance team from 3 to 6 employees in Q2.
- KR Discard redundant and outdated hardware by the end of the Quarter.
- KR Increase the number of authenticated users who are granted access to server rooms from 2 to 4.
IT OKRs for Product
- O Enhance system stability
- KR Strengthen Mean Time Between Failures (MTBF) to 60 days.
- KR Reduce MTTR to 15 minutes.
- KR Perform an environment audit once every 21 days.
- KR Improve test coverage to 75%.
- O Accelerate IT development
- KR Increase the monthly number of merge requests from 5 to 7.
- KR Reduce the Mean Time to Production to three days.
- KR Increase the number of Merge Requests per engineer across all teams by 40%.
- KR Merge request review time should be reduced by 40%.
- O Deliver timely features to enterprise customers
- KR Attain a maintainer-to-developer ratio of 1:15.
- KR Should address all enterprise-wide priority issues on a timely basis.
- KR Identify and deliver five critical performance improvements.
- O Reduce financial and IT department costs
- KR Reduce quarterly asset maintenance costs from $350 to $200.
- KR Reduce infrastructure costs per employee in the current quarter from $300 to $150.
- KR Reduce the cost of training per user from $11000 to $700 per user.
